Legal
Refund Policy
Last updated: 15 June 2026
1. Free trial
New Subscribers may receive a 14-day free trial on paid plans (see pricing). During the trial you are not charged if you cancel before the trial ends. If you do not cancel, your subscription renews automatically and the first charge occurs at the end of the trial period.
2. Cancellation
You may cancel your subscription at any time from the admin panel (Subscription section) or by emailing hi@topbarber.app. Cancellation stops future charges; access continues until the end of the current billing period.
3. Refunds
We offer a 14-day money-back guarantee on your first paid charge. If you are unsatisfied for any reason, contact us within 14 days of that charge and we will issue a full refund — no questions asked.
After 14 days, we will also issue a full or partial refund if:
- You were charged in error or duplicated;
- A technical failure on our side prevented meaningful use of the Service for a sustained period;
- Local law grants you a statutory cooling-off or refund right.
Refund requests must be sent to hi@topbarber.app with your account email, tenant name, and payment date. We aim to respond within 5 business days. As Paddle is our Merchant of Record, they may process the refund directly.
4. Chargebacks
If you dispute a charge with your bank without contacting us first, we may suspend your account pending investigation. Please email us — we resolve most billing issues quickly.
5. Plan changes
Upgrades take effect immediately; downgrades typically apply at the next renewal. We do not provide prorated refunds for downgrades unless required by law.
6. Service termination by us
If we terminate your account for breach of our Terms of Service, fees already paid are not refunded.
7. Contact
Billing questions: hi@topbarber.app
Paddle checkout receipts include a link to Paddle customer support for payment-related inquiries.